Delayed Shipments

  • Express Orders: If you do not receive your express shipment within 3 business days, we will refund the difference between our express shipping fee and our standard shipping fees. This guarantee applies only to US (domestic) shipments. The following exceptions apply: On the rare occasion of a back order or any discrepencies on your order, we will attempt to contact you. If we are unable to reach you immediately, your shipment will be held until we are able to successfully reach you. We can not be responsible for delivery delays that result from the carrier being unable to deliver the package due to no one being at the shipping address to accept the package when delivery is attempted. We cannot be responsible for delays due to incliment weather, natural disasters, or holiday peak times. We are not responsible for packages claimed delivered by the carrier but not received by the customer. To ensure safe delivery, we reserve the right to require a signature on any package.
  • Standard Shipments: The vast majority of our packages are delivered within 3-7 business days after shipment. Occasionally, USPS or Fed. Ex. will misdirect a package, and shipping time may take longer than expected. In this case, we have set the following policies for packages sent via STANDARD SHIPPING:
    • If your package has been delayed, we will provide you with a tracking number. It is the customer's responsibility to follow up at their local post office, mail carrier or Fed. Ex station. If the shipper is unable to trace the package and tracking does not show delivery within 21 days of shipment (domestic shipments) or 30 days (international shipments) we will re-ship the package. Re-shipped packages are not eligible for returns, exchanges or refunds. If the original package shows as delivered at a later date and is not returned to us, customer will be charged for both shipments.
    • If a package has been delayed and the customer is unable to wait 21-30 days for re-shipment, there is one other option available. The customer can re-order the products. When the first package is received, the customer can refuse the duplicate package upon arrival. The carrier will return it to us at no additional charges to you, as long as the box has not been opened. When we receive the returned shipment, we will refund your account for the duplicate order, minus shipping costs.

NOTE: We are not responsible for packages claimed delivered by the post office or Fed Ex (via delivery confirmation or tracking) but not received by the customer. It is the customer's responsibility to request a signature requirement, which adds an automatic $2 to the shipping charge. We reserve the right to require a signature on any package at our discretion.